Owner & Operator Team
Directory and responsibility matrix across owner representatives, operator pre-opening, PMO, design consultants and contractor leadership.
Executive question
Who owns what at each stage gate — and where is accountability ambiguous?
10 named stakeholders across 9 organisations. The RACI matrix below makes each stage-gate accountability explicit; watch for gates where "Consulted" outnumbers "Responsible".
AI InsightMock-up Approval currently has two Accountable parties across owner and operator — recommend nominating a single decision holder before June.
Directory
Owner
EM
Elena Marquez
Owner Chair
elena@vault.example
DT
David Tan
Owner Rep
david@vault.example
Operator
PR
Priya Rajan
Operator VP Development
priya@op.example
PMO
KW
Kenji Watanabe
PMO Director
kenji@vault.example
Architect
SA
Sofia Alvarado
Lead Architect
sofia@studio.example
Interior Designer
MR
Marco Reyes
Interior Designer
marco@id.example
MEP
AB
Aisha Bello
MEP Lead
aisha@mep.example
Cost Consultant
JC
Julian Cross
Cost Consultant
julian@qs.example
Contractor
NH
Noor Hassan
Contractor PM
noor@build.example
Specialist Consultants
RO
Rafael Ortiz
Sustainability Specialist
raf@spec.example
Responsibility matrix (RACI)
| Milestone | Owner | Operator | PMO | Architect | Contractor |
|---|---|---|---|---|---|
| Concept Approval | A | C | R | R | I |
| Design Freeze | A | C | R | R | C |
| Tender Issue | I | C | A | R | I |
| Mock-up Approval | C | A | R | C | R |
| Construction Complete | I | C | A | C | R |
| Soft Opening | A | R | C | I | I |
R = Responsible · A = Accountable · C = Consulted · I = Informed